FAQs
How can I contact you?
You can contact us by sending an email to purefacesolutions@gmail.com. We strive to respond to all inquiries within 24 hours.
Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
Can I get a refund on my products?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at purefacesolutions@gmail.com to initiate the return process.
Please note that certain items are not eligible for return, such as perishable goods, custom products, and personal care goods. For more information, please refer to our refund policy.
1. How can I contact you?
You can contact us by sending an email to purefacesolutions@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from our warehouse located in [insert location].
3. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that there may be restrictions and additional fees for certain locations. Please contact us for more information.
4. How long does shipping take?
Shipping times may vary depending on your location. On average, it takes [insert estimated shipping time] for orders to be delivered. Please note that international orders may take longer due to customs clearance processes.
5. Do you offer expedited shipping?
Yes, we offer expedited shipping options for an additional fee. During the checkout process, you will have the option to choose expedited shipping if available for your location.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
7. What is your refund policy?
We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more information.
8. How do I request a refund?
To request a refund, please contact our customer support team at purefacesolutions@gmail.com. Please provide your order number and a detailed explanation of the reason for your refund request.
9. Can I return a product?
Yes, you can return a product within 30 days of receiving it. Please ensure that the product is in its original condition and packaging. For more information on our return process, please refer to our refund policy.
10. How long does it take to process a refund?
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.